I am a bit disappointed regarding first my impression with Bailey & Galyen Attorneys at Law. I had a great conversation with counselor George yesterday and he spent an hour of his time speaking with me on my case. This is where it gets a little dicey.. Upon calling in to set a consultation appt. I inquired if my type of case would be a flat rate or hourly. I was advised that this would certainly be a flat rate. After speaking with George he advised me of the upfront retainer and explained anything after is hourly. I advised I was told differently, but chalked it up to a new hire in their call center who perhaps did not know better.
After speaking with George yesterday I knew I wanted to proceed with his firm, and upon the completion of our conversation he noted they would be emailing over the retainer link to me later that day. I didn't receive anything on my end, or this morning so I followed up today and spoke to their receptionist. She was friendly and confirmed they had an accurate email address for me. She then let me know how busy George and the firm are as he was presently in court, and explained they haven't sent anything yet. Meanwhile, the other four attorneys I spoke with yesterday, have all followed up multiple times and each sent me emails to move ahead with their services. When the receptionist read back my email as correct I advised her that it was a shame as one of two things are the case... 1) This firm/attorney is simply unorganized and unable to follow up on commitments made, or 2) This firm/attorney is too busy with their current case load to give my case the attention it will require.
In either case, first impressions are extremely important to me, as they are with most people. When a firm fails to follow through on what they said day one.. my trust is lost. Especially when considering I am trusting you with my families future. All the same, I could tell George was kind and very knowledgeable of his trade and is very likely an outstanding family law attorney. Perhaps its just a matter of needing better/more paralegals or receptionists, either way, if I can't trust you with the small things, there is no way to trust you with my larger concerns.. at least not where family is concerned.
over 2 years ago